1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of the delivery date, provided that:

  • The watch is unused, unworn, and in its original condition.

  • It includes all original packaging, tags, and accessories.

  • A valid proof of purchase is provided.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or engraved watches.

  • Final sale or clearance items.

  • Watches damaged due to improper use.

3. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us at [Your Contact Email] with your order number and reason for return.

  2. We will provide you with a return authorization number and return instructions.

  3. Ship the item back to us in secure packaging. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item received).

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you via email.

  • Approved refunds will be processed within 5-10 business days to your original payment method.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges

If you wish to exchange an item for a different model or style, please follow the return process and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a defective or damaged watch, contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or full refund at no extra cost.